Who we are

PlayRw is a radio station based in Kigali. This policy explains how we handle information when you visit our website, listen live, contact the studio, or use related services.

If you have questions about this policy, write to desk@playrwradio.com.

Information we collect

Contact form. If you send a message, we collect the name, email, phone number, reason for contact, brand or company, and message you provide so we can reply and keep a record of the request.

Listen live. Pressing play loads our live audio stream from CastHost. The stream host may receive your IP address, browser type, and similar technical data needed to deliver the audio.

Technical data. Like most websites, our hosting provider may log IP address, browser, device, pages viewed, and timestamps to keep the site running and secure.

How we use it

We use this information to operate PlayRw, answer enquiries, deliver the live stream, improve the site, and meet legal or regulatory duties in Rwanda.

We do not sell your personal information. We do not use it for automated decisions that produce legal effects about you.

Sharing

We share information only with service providers who help us run PlayRw, such as website hosting and the CastHost live-stream platform, and only as needed for that work.

We may also share information if the law requires it, or to protect the station, our audience, or the public.

Cookies

The site uses only cookies or similar storage that are needed to run the player and the pages you request. We do not run advertising trackers on this website.

Retention and security

Contact messages are kept only as long as needed to handle the request and any follow-up. Stream and hosting logs are kept for a limited period for operations and security.

We take reasonable technical and organisational steps to protect information. No online transmission is completely secure.

Your rights

Under Rwanda’s Law Nº 058/2021 relating to the protection of personal data and privacy, you may request access to personal data we hold about you, ask us to correct or erase it, object to certain processing, or withdraw consent where processing is based on consent.

To make a request, email desk@playrwradio.com. You may also contact the National Cyber Security Authority if you believe your data rights have not been respected.

Children

The website is for a general audience. We do not knowingly collect personal information from children for marketing. If you believe a child has sent us personal data, contact desk@playrwradio.com and we will delete it where we can.

Changes

We may update this policy when our services or the law change. The date at the top of this page is the latest version. Continued use of the site after an update means you accept the revised policy.